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Cate Avery will begin with a talk on the topic of customer service: how can we encourage customers to choose us? What is it that makes customers decide they like one supplier more than another? Conversely, how can we make sure we are satisfied with the relationship too? In the second half of the afternoon, participants will be presented with scenarios (including those above) so that they can explore how they would personally deal with the situations.

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Cate Avery will begin with a talk on the topic of customer service: how can we encourage customers to choose us? What is it that makes customers decide they like one supplier more than another? Conversely, how can we make sure we are satisfied with the relationship too? In the second half of the afternoon, participants will be presented with scenarios (including those above) so that they can explore how they would personally deal with the situations.

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Cate Avery will begin with a talk on the topic of customer service: how can we encourage customers to choose us? What is it that makes customers decide they like one supplier more than another? Conversely, how can we make sure we are satisfied with the relationship too? In the second half of the afternoon, participants will be presented with scenarios (including those above) so that they can explore how they would personally deal with the situations.

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Workshop led by Cate Avery. "Interacting with our customers"

Date: Friday 10 November 2017, 14:00 - 16:30

Contact Email: stephensliz@hotmail.com

Contact Name: Liz Stephens

Contact Tel: 0787 9422100

Event Details:

Cate Avery will begin with a talk on the topic of customer service: how can we encourage customers to choose us? What is it that makes customers decide they like one supplier more than another? Conversely, how can we make sure we are satisfied with the relationship too? In the second half of the afternoon, participants will be presented with scenarios (including those above) so that they can explore how they would personally deal with the situations.

Member Fee: £30.00

Non-Member Fee: £40.00

Location: Friends Meeting House, 12 Jesus Lane, Cambridge

CPD Hours: 2.5

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